There is no denying that all online businesses need to have efficient customer service to stand out and succeed. While WordPress live chat plugins are regarded as an excellent way to provide quick and helpful support to customers.

Today, we are going to dive into a list of famous WordPress live chat plugins providing a range of useful features that cater to your customer’s needs. So let’s jump right in and explore these plugins in detail – read on for more!

What are the criteria for choosing the best live chat plugin for WordPress?

To find the best live chat plugin for WordPress, certain criteria should be considered.

Firstly, look for plugins that are easy to install and integrate with your website. The user interface should be user-friendly and responsive to ensure visitors have a pleasant chat experience.

Additionally, plugins that offer features like chatbots and CRM integration can help improve customer engagement and the growth of your business.

Another important factor to consider is the pricing model of the plugin. You should opt for a plugin that is affordable and offers flexible pricing plans.

Lastly, ensure the plugin offers excellent customer support to resolve any issues promptly. By evaluating these criteria, you’ll be able to choose the right live chat plugin that meets your business needs.

List of Best WordPress Live Chat Plugins

3CX Free Live Chat

3CX is one of the most outstanding WordPress live chat plugins among unlimited tools in the market. This plugin has been trusted by over 30.000 businesses and individuals. It gives you a wide range of powerful features such as customizable chat windows, offline messaging, and visitor tracking.

Moreover, there is an intuitive dashboard for managing chat conversations, canned responses, and chat transcripts.

Ultimately, it is a great plugin to provide high-end support services for your customer.

Unique features:

  • Customizable chat widget
  • Automated chat greetings
  • Pre-chat form
  • Multi-language support
  • Mobile app integration
  • File sharing
  • Visitor tracking

Pricing plans:

  • Startup: Free
  • Startup Pro: $175 (for 10 users)
  • Dedicated Pro: $295( 4 sim calls)
  • Dedicated Enterprise: $330 (4 sim calls)

Olark

Olark is a highly popular live chat system that is widely used by online businesses. It is known for its ease of use, which makes it an ideal choice for those who are looking for a user-friendly live chat plugin for their WordPress site.

Adding Olark to a WordPress site is simple- it can be done by copying and pasting an excerpt and activating the Olark Live Chat plugin. Olark offers multilingual support and helps increase sales, marketing, and support.

To sum up, when choosing a live chat plugin for WordPress, it’s essential to consider factors like ease of use, multilingual support, and robust features such as real-time tracking and analytics, which can improve customer engagement and increase conversions.

Key features:

  • Chat analytics
  • User-friendly interface
  • Save full chat transcripts in your archive
  • Search and filter transcripts by keywords, tags, date, and more
  • Add followup tasks to act on your insights
  • Customizable chat window
  • Real-time communication

Pricing plans:

  • The paid version: starts at $29 per agent/ month

Pure Chat

Pure Chat will be the next fantastic choice for small and midsize businesses looking to add live chat functionality to their WordPress sites. It allows users to easily connect with site visitors and respond to any inquiries or questions they may have in real-time.

Additionally, Pure Chat comes with BudyPress and BudyBoss integration, allowing for seamless communication with customers. With its ability to offer instant answers to new leads on WordPress, Pure Chat is sure to increase incoming email lists and strengthen overall customer support.

Along with its simple implementation and beautiful live chat widgets, it’s no surprise that Pure Chat is one of the most popular live chat plugins for WordPress.

Key features:

  • Customizable chat widget
  • Automated chat greetings
  • File sharing
  • Visitor tracking
  • Mobile app integration
  • Advanced analytics
  • Chat transcripts
  • Custom chat forms

Pricing plans:

  • Free
  • Growth: starts at $39 per month
  • Pro: starts at $79 per month
  • Enterprise: custom pricing based on specific needs

Tidio

Tidio is also a top-notch candidate that you should consider. This plugin provides you with an efficient and modern way to communicate with your customers. As mentioned in the previous sections, choosing the right live chat plugin for WordPress can be tricky, but Tidio offers a range of features that make it a popular choice among businesses. From personalized chatbots to integrations with popular tools like Slack and Mailchimp, Tidio helps streamline the customer service process.

Further, there is an easy-to-use dashboard where you can manage multiple chats simultaneously, making it a great option for those looking to provide prompt customer support. By installing Tidio, businesses can enhance their customer experience and boost conversions.

Key features:

  • Real-time communication
  • Multi-channel support
  • Customizable chat window
  • Automated messages
  • User-friendly interface
  • Visitor tracking
  • Integration with popular tools and platforms

Pricing plans:

  • Free
  • Communicator: $15.83/per month
  • Chatbots: Start from $15.83/per month
  • Tidio+: Start from $329/per month

Tawk.To Live Chat

If you are looking for a useful live chat plugin that is compatible with all WordPress websites, then using Tawk.To Live Chat is a perfect choice for your website. It is packed with a bunch of valuable features, especially the unlimited messaging feature which allows you to chat with your visitors for as long as you need to.

Another reason why Tawk.To Live Chat is a great option for WordPress users is that it is easy to monitor visitor activity on your website. This can help you be there for your visitors when they need your support the most.

Additionally, Tawk.To Live Chat offers a professional and sleek chat box that can be easily added to your website or blog. It is also possible to create a chatbot to automate responses to frequently asked questions.

 Key features:

  • Customizable chat widget
  • Multi-language support
  • Automated chat greetings
  • Agent rating system
  • Visitor tracking
  • Advanced analytics
  • Chat transcripts
  • Mobile app integration

Pricing plans:

  • Free
  • Business: starts at $15 per month
  • Enterprise: custom pricing

Jivo Chat

Another notable Live chat plugin for WordPress is the Jivo Chat plugin. This plugin is an all-in-one business solution that is specially optimized for teams using to communicate with their customers everywhere via Facebook Messenger, WhatsApp, Apple Business Chat, and Telegram.

JivoChat allows you to serve efficient customer support to your clients, thereby increasing your conversion and sales. Moreover, it allows you to customize the chat window to match your brand’s appearance.

Notably, it comes with an automatic translator, and thanks to that you can forget the language barriers, this plugin will automatically translate your live chat in both directions with foreign-language speakers instantly and accurately.

Key features:

  • Omnichannel
  • Offline Messages
  • Callbacks
  • Power and Variety of Apps
  • Multi-agent Chats
  • Visitor Monitoring & Smart Triggers
  • Built-in CRM
  • Unlimited Archive
  • Team Chats
  • Reminders
  • Geo-IP Based Behaviors
  • Automatic Translator

Pricing plans:

  • Basic: $0
  • Professional: $19/month
  • Enterprise: $38/month

Live Chat by Formilla

The last efficient WordPress live chat plugin free in this list is Live chat by Formilla. This plugin comes with plenty of features such as real-time visitor monitoring, chatbots, and unlimited chat history.

Further, it also has many advanced features including file sharing, mobile optimization, and SSL encryption, so Live Chat by Formilla is a must-have for businesses that prioritize customer support.

In addition to the live chat feature, Live Chat by Formilla also offers email marketing, which allows businesses to send targeted email campaigns to their website visitors.

Key features:

  • Customizable chat widget
  • Automated chat greetings
  • Pre-chat form
  • Multi-language support
  • Mobile app integration
  • File sharing
  • Visitor tracking

Pricing plans:

  • Free:
  • Premium: $19.99 per month
  • Professional: $39.99 per month
  • Growth: $55.99 per month

Summary

Hopefully, via our blog, you can choose the best WordPress live chat plugin that is suitable for your specific needs and preferences. Don’t forget to consider factors such as ease of use, customization options, and pricing before making a final decision. With the right live chat plugin, you can increase your sales and revenue while enhancing customer satisfaction and loyalty.