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Today, in this article, we provide you top best WordPress Help Desk Plugin that may be helpful for you. Let’s start now!

What is the role of the WordPress Help Desk Plugin on your site?

The support system is always important for any business because it helps you to gain satisfaction from your customers. By inserting a helpdesk system, your customers can send you a ticket whenever you have a problem.

Top WordPress Help Desk Plugin

1. WP Support Plus Responsive Ticket System

This WordPress Help Desk Plugin helps you to raise tickets for your websites effectively. In addition, through this plugin, you can also create a supervisor role that allows you to manage support agents. What’s more, your customers are also able to create tickets on your WordPress sites.

Provided features:

• Manage your support agents
• Create a supervisor role
• A pretty decent set of features
• Unlimited support agents and unlimited tickets
• Raise tickets on your site
• Create a ticket on behalf of another user

Highlights:

2. JS Help Desk (formerly JS Support Ticket)

JS Help Desk Plugin allows you to create a ticket from the front-end for your WordPress sites easily. In addition, this plugin also helps you to display a proper status message and then highlight it. It is totally free of charge and easy to use.

Provided features:

• Shortcodes for the My Tickets
• Powerful filters on ticket
• Priority for ticket and highlighted priority
• Assign department
• Show proper ticket status message
• Front-end ticket creation
• Create a ticket from front-end
• Support icon for front-end
• Strength & Flexibility
• Easy to Use
• Unlimited Departments

Highlights:

• Perfect support
• Reactive and relevant
  Quick and adaptative

3. bbPress

bbPree Plugin is a great tool for you to support your customers effectively via forums. What’s more, this plugin also does not affect your website and it helps to maintain your site load fast. This WordPress Help Desk Plugin allows you to extend its features very easily.

Provided features:

• Maintain good page loading speeds
• Easily extend its features
• Support your customers using forums

Highlights:

• Useful plugin
• Awesome Work
• The best forum

4. Zendesk Support for WordPress

Zendesk Support for WordPress enables you to insert a helpdesk for your WordPress site in a few minutes. Besides, you can also use this plugin to turn blog comments within a click. This plugin also allows you to take any comment made from the comment administration and then you can turn it into a ticket

Provided features:

• Access your tickets from your dashboard
• Zendesk Support Feedback Tab
• A simple contact form, on the dashboard
• Single sign-on with Zendesk’s Remote Authentication
• Turn your blog comments straight into Zendesk Support tickets
• The Zendesk Support Web Widget

Highlights:

• Clean SSO solution
• Working well
• Good

5. SupportCandy

This plugin provides you a great helpdesk ticket system that has many effective features. This plugin is very common among users which has more than 10,000 accounts and it is also very user-friendly and easy to use. In addition, the Support Candy plugin also has many tickets that enable you to generate as much as the number of tickets as you desire.

Provided features:

• Private Notes
• Ticket Form
• Unlimited Agents
• Ajax functionality
• GDPR Compatible
• Unlimited Tickets
• Guest Tickets
• File Attachments
• Responsive Design.
• Agent Only fields

Highlights:

• Ergonomic
• Useful
• Simple and functional

6. WordPress Advanced Ticket System, Elite Support Helpdesk

Elite Support Helpdesk is a WordPress Help Desk Plugin that enables you to add a complete support ticket system for your website. Moreover, your customers are also able to use it in order to submit tickets in which they can report problems and get support via your sites.

Provided features:

• Repair tracking system
• Call log system
• Company, hotel or real estate service desk
• Helpdesk system
• Customer relationship management system
• Software release lifecycle management
• Service request system
• Trouble report system
• IT ticketing system
• Contact form with database tracking

Highlights:

• Excellent support
• A simple plugin
• Good support

7. Awesome Support – WordPress HelpDesk & Support Plugin

This plugin is very powerful and free of charge which has many effective features. Thanks to this plugin, your customers can send their queries to you very quickly and then you are able to answer their query. It also consists of a documentary video that gives your users have a clear understanding of your products.

Provided features:

• Agent Collaboration
• Sorting And Filtering
• File upload
• Multiple departments
• Custom fields
• E-mail notifications
• Restricted access
• Terms & conditions
• Old tickets
• Tickets waiting on you

Highlights:

• Awesome
• Great plugin
• Great for small business

8. uCare – Support Ticket System & HelpDesk

uCare plugin consists of a large number of features. By using this plugin, you can create an effective support ticket help desk system for your business website within a few minutes. Moreover, it totally integrates with WooCommerce and Easy Digital Downloads.

Provided features:

• Frontend & Backend
• Ticket status & priority
• Product & invoice number
• Notification system
• Ticket search & filter
• Assign tickets to agents
• Integrated with WooCommerce
• Tabbed view
• And more

Highlights:

• Simple and easy to use
• Brilliant
• Best Support ever

9. KB Support – WordPress Help Desk, Support & Knowledge Base plugin

This plugin provides you helpdesk services for your customers. In addition, by using this plugin, you are able to allow your customers to find out solutions for their problems by sending a ticket. KB Support also allows you to manage and customize submission forms very easily.

Provided features:

• Auto-assign new tickets to agents
• Tracks an agents status
• Email notifications keep customers
• Guest submission is fully supported
• Sequential ticket numbers
• Integrated Knowledge Base articles
• Ability to restrict access to individual knowledge
• And more

Highlights:

10. Sola Support Tickets

Sola Support Tickets plugin is very user-friendly and effective. Moreover, by using it, you are able to create a support help desk for your website very quickly. In addition, it also allows you to manage support tickets and add submit ticket pages to your WordPress website. You can get email notifications for support ticket responses or new support tickets.

Provided features:

• Upload files to support tickets and responses
• One support agent
• Add priorities to your support tickets
• Internal notes
• Manage support tickets
• Adds a Submit Ticket page
• Allow guests to submit support tickets
• Choose a default ticket status
• And more

Highlights:

• Very good plugin
• Fast support
• Excellent

Conclusion

WordPress Help Desk Plugin is very necessary for your site because it is a great tool for you to support your customers. In addition, Let’s take a look at our free WordPress themes to get some stunning designs for your websites.

Thank you so much for reading! If you have any questions, please leave a comment below, we will reply as soon as possible!